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// Customer Requirements Portal · Home Depot

Your appliance install
is in good hands.

See the requirements below for a seamless appointment. We handle the install — scheduling, execution, and 2 years of free post-install support. Delivery is handled by Home Depot directly with you.

Where to start · pick the path that matches your appliance
A
Path A
Built-In Appliance
Measure
→
Install
Starts with a measure appointment. Even when you think it'll fit, modification is sometimes required.
e.g.Dishwashers · Wall Ovens · Cooktops · Built-In Microwave + Trim · Built-In Refrigerators · Range Hoods
B
Path B
Free-Standing Appliance
No Measure
Needed
→
Install
We're good to go. Just review the requirements below for your appliance type before install day.
e.g.Slide-In & Free-Standing Ranges · Washers & Dryers · OTR Microwaves · Garbage Disposals · Trash Compactors
Night before your appointment
You'll get a 4-hour arrival window by email.
We send the window to the address on file the evening before your appointment. No need to call to confirm — we'll be in touch.
// Appliance Spec Sheet
♨️

Range Installation

Free-Standing · Slide-In · Gas · Electric · Dual Fuel · Pro Range
Pro Note

Gas ranges connect to your home's existing gas line. We connect, leak-test, and verify operation. If you have LP/propane, conversion is NOT included by default — see below.

What Must Be Ready
REQ · 01
Gas Shutoff Valve
Accessible gas shutoff valve within 4 ft of the range location. Valve must operate freely. ½" gas connector standard.
REQ · 02
120V Outlet
Standard grounded 120V outlet for the oven controls, clock, and igniters. Must be reachable from the back of the range.
REQ · 03
Cabinet Opening
Standard 30" wide opening (some pro ranges go up to 36" or 48"). Confirm width and depth match your unit specs.
REQ · 04
Anti-Tip Bracket
Required by code. Comes with the range — installer secures to floor or back wall during install.
!
LP / Propane Conversion is NOT included. If your home runs on propane instead of natural gas, the range needs to be converted with a manufacturer LP conversion kit. The kit is sold separately — we can provide the kit and perform the conversion as an add-on service. Confirm with your sales associate before install day so it's ready.
✓Always Included
  • ✓Disconnect and haul away old range
  • ✓Connect to existing gas line
  • ✓Gas leak test on all connections
  • ✓Connect 120V power
  • ✓Install anti-tip bracket
  • ✓Level range, function test all burners and oven
  • ✓Customer walkthrough
✗Outside Standard Scope
  • ⚠LP / Propane Conversion (kit + labor — available as add-on)
  • ✗New gas line installation or rerouting
  • ✗New electrical outlet
  • ✗Cabinet modification
// Appliance Spec Sheet
🍳

Cooktop Installation

Gas · Electric · Induction · Downdraft
Pro Note

Home Depot's program covers a like-for-like swap of an existing gas cooktop. Cutout modifications may be needed even with same-size units. New gas line runs are outside scope.

What Must Be Ready
REQ · 01
Existing Gas Supply
An accessible, working gas shutoff valve within 6 ft of the cooktop location. Valve must operate freely.
REQ · 02
Electrical Outlet
120V grounded outlet within reach for ignition. Required even on gas models.
REQ · 03
Cutout Dimensions
Confirm your countertop cutout matches the new unit's specs. Same brand ≠ same cutout. Provide measurements before install day.
NOTE · 04
Countertop Material
Cutout adjustments on stone, granite, or tile countertops can be performed by our team at an additional fee — to be discussed and approved with your Home Depot store prior to the appointment.
✓Always Included
  • ✓Disconnect and haul away old cooktop
  • ✓Connect to existing gas supply line
  • ✓Gas leak test after connection
  • ✓Set and secure cooktop in cutout
  • ✓Function test all burners
  • ✓Customer walkthrough
✗Outside Standard Scope
  • ✗New gas line installation or rerouting
  • ✗LP / propane conversion
  • ✗Cabinet structural modifications
// Appliance Spec Sheet
🔥

Wall Oven Installation

Single · Double · Combination Oven + Microwave
Pro Note

Standard scope covers replacing an existing wall oven of the same type. Match your existing cutout dimensions before ordering. Electrical add-ons can be quoted at measure.

What Must Be Ready
REQ · 01
Cabinet Cutout
Cutout must match new unit width, height, and depth. Measure existing cutout — not the old appliance — and compare to new unit specs.
REQ · 02
240V Dedicated Circuit
30–50 amp dedicated breaker with junction box accessible behind or beneath the oven cavity. If not in place, our team can provide — identified during the measure appointment.
REQ · 03
Access Path
Clear path from entry to kitchen. Wall ovens are heavy — minimum 32" doorways and no stairs without prior notice.
NOTE · 04
Cabinet Strength
Cabinet must be structurally sound and fastened to wall studs. Weak or modified cabinets must be reinforced before install.
✓Always Included
  • ✓Remove and haul away old oven
  • ✓Slide in and secure new unit to cabinet
  • ✓Connect to existing 240V circuit
  • ✓Function test (bake, broil, convection)
  • ✓Customer walkthrough
✗Outside Standard Scope
  • ✗Cabinet cutout modifications
  • ✗Panel upgrades (electrical add-ons quoted at measure)
  • ✗Wood filler or finish cabinetry (color matching)
  • ✗First-time wall oven installation (no existing)
  • ⚠Platforms and metal trim kits — available at additional charge
// Appliance Spec Sheet
🍽️

Dishwasher Installation

Built-in undercounter · 24" standard opening
Pro Note

Standard scope is replacing an existing dishwasher. First-time dishwasher installs require new plumbing rough-in (water supply, drain line, and electrical) — this must be completed by a plumber before our installer arrives.

What Must Be Ready
REQ · 01
Water Supply Line
Hot water supply valve under the sink, accessible and functioning. ⅜" compression fitting recommended.
REQ · 02
Drain Connection
Drain hose must connect to garbage disposal or sink drain via high-loop. California requires an air gap — if a hole needs to be drilled in the countertop for it, we can do this on any countertop material. Oregon does not require an air gap.
REQ · 03
Dedicated 120V Circuit
15–20 amp dedicated circuit with junction box located under the sink or in a nearby cabinet — not behind the dishwasher. Must be accessible before installation begins.
REQ · 04
Standard Opening
24" wide × 34" high opening standard. European dishwashers may vary. Measure before ordering.
NOTE · 05
Flooring Clearance
New flooring or tile raising the floor height may prevent dishwasher from fitting under countertop. Check clearance before install.
✓Always Included
  • ✓Disconnect and haul away old dishwasher
  • ✓Connect water supply and drain
  • ✓Connect to existing electrical circuit
  • ✓Level and secure dishwasher to cabinet
  • ✓Run test cycle and check for leaks
  • ✓Customer walkthrough
✗Outside Standard Scope
  • ✗First-time install (new plumbing/electrical)
  • ✗New water supply or drain line rough-in
  • ✗New electrical circuit
  • ✗Air gap replacement or new hole for air gap (hole drilling included — see Drain Connection note above)
  • ✗Flooring or cabinet modifications
// Appliance Spec Sheet
📡

Over-the-Range Microwave

Replaces OTR microwave or range hood over standard range
Pro Note

OTR microwaves require upper cabinets above the range and a 120V outlet inside the cabinet. If no upper cabinet exists or the outlet is missing, our installer cannot complete the install.

What Must Be Ready
REQ · 01
Upper Cabinet
A full upper cabinet (not just trim) must be present directly above the range for mounting. Cabinet must be secured to wall studs.
REQ · 02
120V Outlet Inside Cabinet
A grounded 120V / 15–20A outlet inside or immediately above the upper cabinet. This is the most common reason installs cannot proceed.
REQ · 03
Vent Configuration
Decide between ducted (exterior vent through cabinet/wall) or recirculating (charcoal filter, no duct). Ducted requires existing ductwork.
REQ · 04
Width Match
OTR microwave should match the width of the range below (typically 30"). Confirm unit width before ordering.
!
No upper cabinet = no install. If no upper cabinet is present, the microwave cannot be safely mounted. A carpenter must install cabinetry before we can proceed.
✓Always Included
  • ✓Remove and haul away old OTR or hood
  • ✓Mount microwave to upper cabinet and wall
  • ✓Connect to existing 120V outlet
  • ✓Configure vent (ducted or recirculating)
  • ✓Function test all features
✗Outside Standard Scope
  • ✗New upper cabinet installation
  • ✗New electrical outlet inside cabinet
  • ✗New ductwork or exterior wall penetration
  • ✗First-time install over no prior unit
// Appliance Spec Sheet
💨

Range Hood Installation

Wall-Mounted · Under-Cabinet · Island · Insert (Power Pack)
Pro Note

Wall-mounted hoods require existing ductwork to the exterior and a 120V outlet at the hood location. Duct runs through walls or ceilings are outside scope.

What Must Be Ready
REQ · 01
Existing Exterior Duct
Ductwork must already be installed and routed to the exterior. Duct diameter must match the hood's exhaust port (typically 6" or 8" round).
REQ · 02
120V Outlet
Grounded outlet at or above the hood location, within reach of the power cord.
REQ · 03
Wall Studs
Hood must be anchored into wall studs. Drywall-only mounting is not acceptable for safety.
REQ · 04
Height Clearance
Minimum 24"–30" between cooktop surface and hood bottom. Confirm manufacturer's recommendation.
✓Always Included
  • ✓Remove old hood or OTR
  • ✓Mount hood to wall studs
  • ✓Connect to existing ductwork
  • ✓Connect to existing 120V outlet
  • ✓Function and airflow test
✗Outside Standard Scope
  • ✗New duct runs through walls or ceiling
  • ✗Exterior wall penetration
  • ✗New electrical outlet installation
  • ✗Drywall patching or painting
// Appliance Spec Sheet
❄️

Built-In Refrigerator

Panel-Ready · Counter-Depth · Column Refrigerator / Freezer
!
Pre-install site measurement is required. Built-in refrigerators are precision-fit appliances. Our team must measure the opening, cabinetry, and utilities before the unit is delivered. Do not schedule delivery without a confirmed site visit.
Pro Note

Built-in refrigerators are the most complex residential appliance install. Cabinet panels, custom trim, and tight tolerances mean every job is different. We will send measurements to the store — the sales associate will work with you to confirm fit before ordering.

What Must Be Ready
REQ · 01
Precise Opening
Width, height, and depth must be exact. Built-in units have zero tolerance for mismatched openings. Framing adjustments may be needed.
REQ · 02
Dedicated 120V / 20A
Dedicated circuit with outlet inside the recess. Must not share with other appliances.
REQ · 03
Optional: Water Line
If the unit has an ice maker or water dispenser, a ¼" copper or braided line with shutoff valve is required within 6 ft.
REQ · 04
Delivery Access
Built-in fridges are very large and heavy. Confirm all doorways, hallways, and entry paths are clear. Minimum 36" width required.
NOTE · 05
Cabinet Panels
Panel-ready units require custom panels ordered separately. Panels must be on-site before install day. Installation of panels is included.
NOTE · 06
Ventilation Grille
Built-in fridges require a ventilation grille at the top or bottom. Confirm the opening allows for proper airflow per manufacturer specs.
✓Always Included
  • ✓Remove and haul away old refrigerator
  • ✓Slide in and level new unit
  • ✓Connect water line (if existing)
  • ✓Attach cabinet panels (if on-site)
  • ✓Connect to existing electrical
  • ✓Full function test including ice maker
✗Outside Standard Scope
  • ✗Cabinet framing or structural modifications
  • ✗New water line rough-in
  • ✗New electrical circuit
  • ✗Custom panel fabrication or ordering
  • ✗Flooring protection or repair
// Appliance Spec Sheet
🫧

Washer & Dryer Installation

Top-Load · Front-Load · Stacked · Gas / Electric
✓
We can install your washer and dryer in the garage — just let us know when scheduling so we can confirm utility access.
What Must Be Ready
REQ · 01
Hot & Cold Water Valves
Two working shutoff valves (hot and cold) with hose bib connections behind or beside the washer. Must be within 4 ft of the machine.
REQ · 02
Drain Standpipe
Standpipe or utility sink for drain hose. Minimum 2" diameter, minimum 18" high, maximum 96" high from floor.
REQ · 03
120V / 20A Outlet
Standard grounded outlet within reach of the power cord. Must be a dedicated or laundry-area circuit.
REQ · 04
Level Floor
Floor must be reasonably level. Installer will adjust leveling legs. Severely uneven floors may require a platform.
✓Always Included
  • ✓Disconnect and haul away old washer
  • ✓Connect hot/cold water hoses
  • ✓Connect drain hose to standpipe
  • ✓Level machine and run test cycle
✗Outside Standard Scope
  • ✗New water supply lines or valves
  • ✗New drain standpipe installation
  • ✗New electrical circuit
  • ✗Platform or pedestal installation
// Appliance Spec Sheet
🗑️

Trash Compactor

Built-In Undercounter · Freestanding
Pro Note

Trash compactors are a straightforward swap if an existing unit is present. Width must match exactly — standard is 15" or 18". Verify before ordering.

What Must Be Ready
REQ · 01
Cabinet Opening
15" or 18" wide opening (confirm your unit width). Height is typically 34" — verify against new unit specs.
REQ · 02
120V / 20A Outlet
Grounded outlet inside the cabinet cavity or immediately adjacent. Must be accessible without removing cabinetry.
NOTE · 03
First-Time Install
If no compactor was previously installed, the cabinet opening may need to be cut and an outlet added. Both require separate contractors.
✓Always Included
  • ✓Remove and haul away old compactor
  • ✓Slide in and level new unit
  • ✓Connect to existing outlet
  • ✓Function test
✗Outside Standard Scope
  • ✗Cabinet opening creation or modification
  • ✗New electrical outlet
  • ✗Custom panel or trim kit
// Appliance Spec Sheet
🔩

Garbage Disposal

Continuous Feed · Batch Feed · With or Without Dishwasher
What Must Be Ready
REQ · 01
Switched 120V Outlet
A switched outlet under the sink (controlled by a wall switch) or a direct hardwire connection. Must be accessible inside the sink cabinet.
REQ · 02
Sink Drain Flange
Standard 3½" sink drain opening. Stainless steel sink recommended. Porcelain or specialty sinks may require extra care during mount.
REQ · 03
Dishwasher Drain
If a dishwasher is present, the disposal must have a dishwasher inlet port. Installer will connect the dishwasher drain line to the disposal.
NOTE · 04
Septic System
Homes on septic systems should only use disposals rated for septic use. Check your system's capacity and local codes before ordering.
✓Always Included
  • ✓Remove and dispose of old unit
  • ✓Install mounting assembly and new disposal
  • ✓Connect drain and dishwasher line
  • ✓Connect to existing electrical
  • ✓Test for leaks and function
✗Outside Standard Scope
  • ✗New electrical outlet or wall switch
  • ✗Drain line rerouting
  • ✗Sink flange modification
  • ✗Air gap installation
// Appliance Spec Sheet
📦

Built-In Microwave + Trim Kit

Countertop Microwave with Cabinet-Flush Trim Kit
Pro Note

A built-in microwave with trim kit is a countertop microwave installed inside a cabinet opening with a frame that makes it appear built-in. The trim kit must be purchased separately and be model-specific — universal kits do not work.

!
Trim kit must be on-site and unboxed before install day. We cannot proceed without it. Confirm compatibility with your microwave model number before ordering.
What Must Be Ready
REQ · 01
Cabinet Opening
Opening must match the trim kit dimensions exactly. Measure width, height, and depth. Cabinet interior must allow ventilation clearance specified by manufacturer.
REQ · 02
120V / 20A Outlet Inside Cabinet
A dedicated outlet inside the cabinet cavity, recessed or positioned so the microwave door closes fully. Most common reason installs cannot be completed.
REQ · 03
Trim Kit On-Site
Model-specific trim kit must match the microwave exactly. Must be unboxed and present when the installer arrives. No substitutions accepted.
NOTE · 04
Ventilation
Built-in microwaves recirculate air — cabinet must allow for air intake and exhaust per manufacturer specs. Solid enclosed cabinets with no airflow cannot be used.
✓Always Included
  • ✓Remove old microwave or built-in unit
  • ✓Slide microwave into cabinet opening
  • ✓Install trim kit frame around unit
  • ✓Connect to existing outlet
  • ✓Full function test
  • ✓Customer walkthrough
✗Outside Standard Scope
  • ✗Cabinet opening creation or modification
  • ✗New electrical outlet installation
  • ✗Trim kit purchase or sourcing
  • ✗Ductwork or exterior venting
// The Promise

We're the pros Home Depot refers to install your appliances.

Before, during, and after your appointment — we're with you the whole way.

Before
Schedule + confirm
We coordinate the install date and email your 4-hour arrival window the night before — no calls required.
During
Install + walkthrough
Licensed pros handle the install with care. Same-day completion when the prep requirements are met.
After
2-year support
Free post-install customer support for two full years. Call or email — we respond fast.
★ Authorized Home Depot Installer
MasterPro Installs Corp · San Leandro, CA

Questions before
your install? Reach us.

For scheduling, requirement clarification, or special site situations — call or email us directly. We answer fast.

Customer Support
1-877-898-2668
Email
thd-appliance-support@masterpro.app
Hours
Mon–Sat · 7am–7pm PST
Website
masterpro.app