1. Scope
This Privacy Policy applies to information collected by MasterPro Installs Corp (“MasterPro,” “we,” “us,” or “our”) through our website, customer support channels, appointment scheduling, appliance delivery and installation services, service documentation, and text messaging program.
This policy does not govern the independent privacy practices of retailers, manufacturers, payment processors, or other third parties. Their privacy notices apply to information they collect directly.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: name, telephone number, email address, service address, and preferred contact method.
- Appointment and service information: retailer or referral source, appliance details, delivery and installation dates, access instructions, service notes, technician assignments, and service history.
- Communications: messages, support requests, call notes, survey responses, and records of your communication preferences and consent.
- Service documentation: photographs, measurements, condition records, signatures, completion records, and information needed to address safety, warranty, property, or damage concerns.
- Website and device information: IP address, browser type, device information, pages viewed, referring pages, and cookie or analytics data.
- Transaction information: payment status and limited transaction details. Payment card information may be processed directly by third-party payment providers rather than stored by MasterPro.
3. How We Use Information
We may use information to:
- Schedule, coordinate, perform, document, and complete appliance delivery and installation services.
- Send appointment confirmations, arrival windows, technician updates, preparation instructions, rescheduling notices, and service follow-up communications.
- Respond to questions, resolve service issues, administer warranties or claims, and provide customer support.
- Verify service quality, train personnel, prevent fraud, protect customers and property, and maintain safety and compliance records.
- Process payments, maintain business records, comply with legal obligations, and enforce our agreements.
- Operate, secure, analyze, and improve our website, systems, services, and customer experience.
4. SMS and Mobile Messaging Privacy
Mobile information is protected
We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from any data-sharing arrangement and will not be provided to third parties for marketing.
How customers opt in
Customers may enroll through explicit verbal consent during a live telephone conversation while scheduling or coordinating an appliance delivery or installation. Before enrollment, our representative explains the types of service-related messages, that message frequency varies, that message and data rates may apply, and that the customer may reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase.
Types of messages
Messages may include appointment confirmations, delivery or installation reminders, arrival time windows, technician names, en-route notifications, preparation instructions, rescheduling notices, service-status updates, and post-service follow-up directly related to the customer’s scheduled service.
Frequency and charges
Message frequency varies based on the number and status of scheduled services. Message and data rates may apply according to your mobile carrier and plan.
Opting out and requesting help
Reply STOP to unsubscribe at any time. After opting out, you may receive one confirmation message. Reply HELP for assistance or e-mail us at hello@masterpro.app. You may reply START to resubscribe where supported.
Service providers
We may use communications and technology providers to transmit messages on our behalf. They may process mobile information only as necessary to provide those services and not for their own marketing or promotional purposes.
For the complete enrollment workflow, see our SMS Consent page. Our mobile messaging terms are also included in our Terms of Service.
7. Data Retention and Security
We retain information for as long as reasonably necessary to provide services, maintain installation and warranty records, resolve disputes, satisfy contractual and legal obligations, and protect our business and customers.
We use administrative, technical, and physical safeguards designed to protect information. No storage or transmission method is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Choices and Rights
You may ask us to access, correct, or delete certain personal information, subject to identity verification and legal exceptions. Depending on where you live, you may also have rights to receive information about our collection and disclosure practices, limit certain uses, or appeal a decision concerning a privacy request.
You may manage marketing email preferences through the unsubscribe link in an email. Service communications necessary to complete an active appointment may continue through non-SMS channels. For text messages, reply STOP to opt out.
We will not discriminate against you for exercising an applicable privacy right.
9. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided information to us, please contact us so we can review and address the request.
10. Third-Party Links and Services
Our website or communications may link to third-party websites or services. We are not responsible for their privacy or security practices. Review the applicable third-party privacy notice before providing information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through other appropriate channels.
12. Contact Us
For privacy questions, requests, or concerns, contact MasterPro Installs Corp by e-mail:
hello@masterpro.app