MasterPro
Mobile Messaging

SMS Consent

This page describes the complete opt-in workflow used by MasterPro Installs Corp for transactional appliance delivery and installation notifications.

Last updated: August 31, 2026
Customers are enrolled only after giving an express affirmative response. Consent is not a condition of purchase, and customers who decline are not sent SMS messages.

1. Program Purpose

MasterPro Installs Corp sends non-marketing, transactional service notifications to customers who have scheduled an appliance delivery or installation and have agreed to receive text messages.

2. Verbal Consent Workflow

Appointment scheduling. A customer speaks with a MasterPro representative by telephone to schedule or coordinate an appliance delivery or installation.
Disclosure is read. Before any SMS enrollment, the representative reads the disclosure shown below.
Active consent. The customer must clearly answer “yes” or otherwise expressly agree. Silence, a preselected choice, or simply providing a telephone number is not treated as consent.
Consent is recorded. The representative records the mobile number, consent status, date and time, and representative identity in the scheduling record.
Messaging begins. Only customers with recorded affirmative consent receive service-related text messages. Customers who decline are not enrolled.

3. Verbal Opt-In Disclosure

“Would you like to receive service-related text messages from MasterPro Installs Corp regarding your scheduled appliance delivery and installation, including appointment confirmations, arrival time windows, technician updates, preparation instructions, and service follow-up? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.”

4. Information Recorded With Consent

The scheduling record includes the following information:

Customer mobile numberThe number authorized to receive service notifications.
Consent statusAffirmative “Yes” or declined “No.”
Date and timeThe timestamp when the customer provided the response.
RepresentativeThe MasterPro representative who obtained and recorded consent.
Related serviceThe delivery or installation appointment associated with the consent.

5. Messages Customers May Receive

  • Appointment confirmations and reminders
  • Delivery or installation dates and arrival time windows
  • Technician names and en-route notifications
  • Preparation instructions and scheduling changes
  • Service-status updates and post-service follow-up

No promotional offers, third-party advertising, affiliate marketing, or lead-generation content is sent through this program.

6. Message Frequency, STOP, and HELP

Message frequency varies based on the number and status of scheduled services. Message and data rates may apply.

Reply STOP to unsubscribe. After opting out, the customer may receive one confirmation message and will receive no additional SMS messages unless they later resubscribe. Reply HELP for assistance or e-mail us at hello@masterpro.app.